Privacy Policy

Last Updated: February 14, 2026

C Moses Ventures LLC, doing business as “Vocalyze” (“we,” “us,” or “our”) operates the website vocalyzeai.com and provides AI receptionist services for small businesses. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.

Contact Information

Legal Entity: C Moses Ventures LLC (DBA “Vocalyze”)
Address: 6207 102nd Place, Lubbock, TX 79424
Email: contact@vocalyzeai.com
Website: https://vocalyzeai.com

Information We Collect

We collect the following types of information to provide and improve our AI receptionist services:

Personal Information

Name: Your full name or business contact name
Phone Number: For receiving calls and SMS notifications
Email Address: For service communications and call summaries
Business Information: Business name, industry, operating hours, and service details

Call Data

Call Recordings: Audio recordings of calls handled by our AI receptionist
Call Transcripts: Text transcriptions of call conversations
Call Metadata: Date, time, duration, caller information, and call outcomes
Appointment Information: Scheduled appointments, booking details, and calendar data

Technical Information

Device Information: Browser type, operating system, IP address
Usage Data: How you interact with our website and services
Cookies: We use cookies to improve website functionality and user experience

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery: To provide our AI receptionist service, answer calls, book appointments, take messages, and send call summaries
Transactional Communications: To send appointment confirmations, call summaries, service notifications, and account updates via SMS and email
Service Improvement: To analyze call patterns, improve AI responses, and enhance service quality
Customer Support: To respond to inquiries, resolve issues, and provide technical assistance
Legal Compliance: To comply with applicable laws, regulations, and legal processes

SMS Text Messaging Policy (A2P Compliance)

CRITICAL DISCLOSURE:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except for aggregators and providers of text messaging services.

Types of SMS Messages We Send

Appointment confirmations and reminders
Call summaries and transcripts
Service-related notifications about your account
Responses to your inquiries
Account updates and alerts

Message Frequency

Message frequency varies based on your usage of our service and the volume of calls received.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by:

Texting STOP to any message from our service
Contacting us at contact@vocalyzeai.com
Updating your notification preferences in your account settings

After opting out, you will receive one final confirmation message, then no further SMS messages unless you opt back in.

Help and Support

For SMS support, text HELP to any message or contact us at contact@vocalyzeai.com or visit vocalyzeai.com for assistance.

Carrier and Cost Information

Message and data rates may apply based on your mobile carrier plan. Carriers are not liable for delayed or undelivered messages.

We do not sell, rent, or trade your personal information. We share information only in the following limited circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including:

SMS Aggregators: For delivering text message notifications
Telephony Providers: For phone call routing and management
Cloud Storage Providers: For secure data storage
Analytics Services: For service improvement and performance monitoring

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose information when required by law, legal process, or governmental request, or to:

Protect our rights, property, or safety
Enforce our Terms of Service
Investigate potential violations
Protect against fraud or security threats

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy:

Active Accounts: Information is retained while your account is active
Call Recordings & Transcripts: Retained for 90 days unless you request longer retention
Account Information: Retained for 7 years after account closure for legal and tax purposes
SMS Consent Records: Retained for 5 years to demonstrate compliance with TCPA regulations

You may request deletion of your information at any time by contacting us at contact@vocalyzeai.com, subject to legal retention requirements.

Data Security

We implement industry-standard security measures to protect your information:

Encryption: Data is encrypted in transit (TLS/SSL) and at rest
Access Controls: Limited access to personal information on a need-to-know basis
Regular Audits: Security assessments and vulnerability testing
Secure Infrastructure: Hosted on secure, SOC 2 compliant cloud platforms

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

TCPA Compliance

Under the Telephone Consumer Protection Act (TCPA), you have the right to:

Provide or revoke consent for SMS communications at any time
Opt out by texting STOP
Not be contacted after opting out

CCPA Rights (California Residents)

If you are a California resident, you have the right to:

Know: Request what personal information we collect, use, and share
Delete: Request deletion of your personal information
Opt-Out: Opt out of the sale of personal information (note: we do not sell personal information)
Non-Discrimination: Exercise your rights without discriminatory treatment

To exercise these rights, contact us at contact@vocalyzeai.com.

General Rights

Regardless of location, you may:

Access your personal information
Correct inaccurate information
Request deletion of your information
Export your data
Withdraw consent for SMS/email communications

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Analyze website traffic and usage patterns
Improve website functionality and user experience
Provide personalized content

Types of Cookies We Use

Essential Cookies: Required for website operation
Functional Cookies: Remember your preferences
Analytics Cookies: Help us understand how visitors use our site
Marketing Cookies: Track effectiveness of marketing campaigns

You can control cookies through your browser settings. Disabling cookies may limit website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any information.

Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:

Post the updated policy on our website
Update the “Last Updated” date at the top
Notify you of material changes via email or SMS

Your continued use of our services after changes constitutes acceptance of the updated policy.

International Users

Our services are based in the United States. If you access our services from outside the U.S., your information will be transferred to and processed in the United States, which may have different data protection laws than your country.

Privacy Questions and Concerns

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: contact@vocalyzeai.com
Mail: C Moses Ventures LLC, 6207 102nd Place, Lubbock, TX 79424
Website: https://vocalyzeai.com

We will respond to your inquiry within 30 days.

Effective Date: February 14, 2026